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UCAN.org complete RSS FeedPublic Notice: Meeting of UCAN's Board of Directors
UCAN, the Utility Consumers' Action Network will be convening a public meeting of its Board of Directors, Tuesday, April 2, 12:30 pm. Public is invited, or you can call in and listen by phone.
San Diego's Water Department has gone to the dogs with a new Water Complaint hotline.
On Thursday morning, UCAN will begin inserting 290,000 court-authorized solicitations for membership into City of San Diego water bills. The newly approved inserts are signed by UCAN's new Executive Director and provide a complaint hotline for City of San Diego Water Department. Full story.
Summary of UCAN's Opening Brief in protest of proposed SDG&E rate hike
Today, UCAN published its Opening Brief in protest of a proposed 7.75% rate in favor of SDG&E. UCAN prevailed with a $70 million reduction in SDG&E's smart meter costs, but other apsects of the decision are troubling. Click here for our summary of UCAN's Opening Brief to the California Public Utilities Commission (CPUC).
Opening Brief in response to CPUC's proposed rate increase for SDG&E
UCAN has published its response and protest to a recommendation by an Administrative Law Judge to increase SDG&E's rates by 7.75%. If the rate hike is approved, SDG&E's rates will be the second highest in the nation. READ THE OPENING BRIEF to the California Public Utilities Commission.
UCAN Audit, now published
UCAN has published its first audit which was conducted by the accounting firm of AKT, Carlsbad California. Click on the pdf below, or click here to view the audit.
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UCAN has represented the interests of San Diego County utility customers since 1983. UCAN focuses its efforts on the rates and services of San Diego Gas and Electric Company, telecommunications utilities and the City of San Diego Water Department. We do this by intervening in legal proceedings before the California Public Utilities Commission (CPUC), by supporting litigation in court cases, and by helping individual utility customers with problems they are having with their utility bills and services.
UCAN's Privacy Project
UCAN also operates our nationally recognized Privacy Rights Clearinghouse.
Need help resolving a dispute with a utility doing business in San Diego County?
Fill out one of our online complaint forms:
SDG&E General Rate Case - 2012
In 2010, SDG&E filed a proposal with the California Public Utility Commision (CPUC), to increase your SDG&E rates by $1.2 billion. UCAN has fought this proposed rate increase by submitting expert testimony and briefs. These documents demonstrate that SDG&E has wildly inflated its costs in a number of cost categories. UCAN argues that SDG&E should not receive extraordinary profits for doing what it is required to do by law – provide good utility service at reasonable rates. Get the full 418-page Opening Brief (pdf format), here, or a quick summary here.
Why water reform is necessary: SPUD water shut-off policy harming San Diego's seniors
This WATER story by Joe Little of ABC 10NEWS San Diego exposes how the Water Department's shut-off policies and lack of low-income assistance is harming many San Diego seniors. MORE.
Sewer Refund Settlement
After more than two years of litigation, the City and UCAN's Executive Director agreed to a settlement that would return about $40 million to overcharged residential customers and, perhaps more importantly, allow for the creation of independent oversight of City water and sewer operations.
Ringtone and text message rip-offs
Of all the new features and capabilities of today's cell phones, UCAN receives the most complaints about ringtones and text messages. Our issue center contains all sorts of valuable information from consumer guides and updates to lawsuits and settlements against major cell phone providers. Come inside and see for yourself!
It's Time to Go Solar
Utility Consumers' Action Network - (619) 696-6966
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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