UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
One of the greatest things about this country is the availability of choice. Want a breakfast cereal? You can choose from a multitude at your local grocery store. A loaf of bread? White or wheat no longer cut it--now, the more grains you have the better. 5? 10? 15? The grain sky is the limit. The ability for consumers to choose can be a good thing as long as there is actual choice. However, when we look at certain consumer areas--cell phone providers, for example--the actual ability to choose a specific provider is a limited one. The culprit? The early termination fee.
In dealing with the San Diego Water Department’s Customer Service Representatives, have you been the victim of one of the following:
There's no worse feeling than having a person hang up on you. Except, of course, having an automated message saying you can't talk to a person and then hanging up on you. And that's what you'll get if you call the City of San Diego water department.
Our recent blackout has brought to light how much of our communication relies on our personal power systems. Some UCAN members that thought their phones would suffice during a blackout found themselves without a dial tone. Let’s rate your blackout communication options and examine how they are affected by a blackout:
SDG&E claims that increasing costs of doing business necessitates $1.5 billion more of its customers’ money. For 2012, the increase would start at $168 million and grow over the following three years. UCAN and its team of experts poured through SDG&E’s books and reached an entirely different conclusion. Not only does SDG&E not need more money, in fact, it could actually use less money than it currently collects.
State regulators have the authority to decide whether SDG&E rates will increase or decrease. UCAN believes this boils down to an issue of fairness. While customers are in the midst of the worst recession in many of our lifetimes, should ratepayers be funding SDG&E’s wish list of expenditures or should state regulators actually reel in SDG&E’s spending to meet its actual need and spare its customers significantly increased costs?
“Sewage Recycling” “Toilet-to-Tap” “Reservoir Augmentation” “Indirect Potable Reuse” etc. etc. etc. The names for this process go on ad nauseam and reflect San Diego’s split on the subject, but the truth is that there are many concerned that need to be addressed from a factual stand point.
If you are an SDG&E customer and you want to opt out of a Smart Meter, let us know! Send an email to firstname.lastname@example.org with the following information:
(1) Your first and last name
(2) Your SDG&E account number
(3) If you currently have a Smart Meter installed (Y/N)
We’ll keep you updated as the opt out workshops proceed.
San Diego currently provides 25% of the revenue for Metropolitan Water District but only gets an 18% share in voting. Wouldn’t it be fair if those who pay get more of a say? The Met is in the business of buying and selling water. It would make more sense for everyone to have voting power proportional to the amount they are investing in the business.