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UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
The Lack of Choice - Wireless carriers make it difficult to change service providers
One of the greatest things about this country is the availability of choice. Want a breakfast cereal? You can choose from a multitude at your local grocery store. A loaf of bread? White or wheat no longer cut it--now, the more grains you have the better. 5? 10? 15? The grain sky is the limit. The ability for consumers to choose can be a good thing as long as there is actual choice. However, when we look at certain consumer areas--cell phone providers, for example--the actual ability to choose a specific provider is a limited one. The culprit? The early termination fee.
Send Us Your Water Customer Service Complaints!
In dealing with the San Diego Water Department’s Customer Service Representatives, have you been the victim of one of the following:
The Water Department doesn't want to talk to you
There's no worse feeling than having a person hang up on you. Except, of course, having an automated message saying you can't talk to a person and then hanging up on you. And that's what you'll get if you call the City of San Diego water department.
How well does your phone hold up in an emergency?
Our recent blackout has brought to light how much of our communication relies on our personal power systems. Some UCAN members that thought their phones would suffice during a blackout found themselves without a dial tone. Let’s rate your blackout communication options and examine how they are affected by a blackout:
The Potential for Lower SDG&E Gas and Electric Rates in 2012
SDG&E claims that increasing costs of doing business necessitates $1.5 billion more of its customers’ money. For 2012, the increase would start at $168 million and grow over the following three years. UCAN and its team of experts poured through SDG&E’s books and reached an entirely different conclusion. Not only does SDG&E not need more money, in fact, it could actually use less money than it currently collects.
State regulators have the authority to decide whether SDG&E rates will increase or decrease. UCAN believes this boils down to an issue of fairness. While customers are in the midst of the worst recession in many of our lifetimes, should ratepayers be funding SDG&E’s wish list of expenditures or should state regulators actually reel in SDG&E’s spending to meet its actual need and spare its customers significantly increased costs?
Concerns and Facts on Indirect Potable Reuse/Toilet-to-Tap
“Sewage Recycling” “Toilet-to-Tap” “Reservoir Augmentation” “Indirect Potable Reuse” etc. etc. etc. The names for this process go on ad nauseam and reflect San Diego’s split on the subject, but the truth is that there are many concerned that need to be addressed from a factual stand point.
Want to opt out of a Smart Meter? Get on the list.
If you are an SDG&E customer and you want to opt out of a Smart Meter, let us know! Send an email to optout@ucan.org with the following information:
(1) Your first and last name
(2) Your SDG&E account number
(3) If you currently have a Smart Meter installed (Y/N)
We’ll keep you updated as the opt out workshops proceed.
UCAN's gift offer wildly popular despite the silence of literary critics
Since the recent debut of Michael Shames' dazzling and witty second book (now in paperback), the literary and academic community has been noticeably silent. Is it the work of jealous rivals?
San Diego water users underrepresented in Water District's voting process
San Diego currently provides 25% of the revenue for Metropolitan Water District but only gets an 18% share in voting. Wouldn’t it be fair if those who pay get more of a say? The Met is in the business of buying and selling water. It would make more sense for everyone to have voting power proportional to the amount they are investing in the business.
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
