Success Story! We're pretty good at tooting our own horn, but this time around, we'll let the consumer do the talking.
UCAN was key to the California State Senate Investigation into the consumer protection practices of the California Public Utilities Commission (CPUC) Consumer Affairs Branch, known as CAB. UCAN proved that the CPUC failed to assist consumers with their complaints by sending them right back to the companies that had refused to help remedy their complaints. Read the attached news article and the Senate Report so you will get angry enough to be part of the solution in pressuring the Senate and Governor to appoint consumer-friendly PUC Commissioners.
UCAN Victory! Sprint customers receive $531,000 in refunds plus additional credits as a result of UCAN lawsuit
Yesterday, the California Public Utilities Commission (CPUC) approved a settlement in a case UCAN brought against Sprint for a number of problems with its Sprint Pioneer wireless phone plans.
We filed a complaint with the CPUC in August 2008 to correct Sprint's various billing errors
The case resulted in credits and refunds of $531,000, additional free usage credits to all Sprint Pioneer credits, and important fixes to the Sprint billing system.
June 17, 2009-- UCAN saved a Verizon Wireless customer almost $3,000 on an enormous International data roaming bill from Mexico.
UCAN comes to the aide of member with a Greendot Moneypack Credit Card Problem, vendor for H&R Block
UCAN comes to the aide of a member with a Greendot Moneypack Credit Card Problem who purchased 2 prepaid credit cards through an H&R sponsored program to establish credit for his grandaughter. The outsourcing of customer service representatives has resulted in real frustrations for consumers. UCAN researched the company and found a corporate location in Monrovia, CA. The UCAN member was made whole by Greedot Moneypack. Contact Information for Greendot can be found at