UCAN services
UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
Smart Meter Opt Out - UPDATED
UPDATED 1/4/2012 - SDG&E has filed a proposed opt out policy for the CPUC to review. You can review the document yourself, but the cliff notes are that SDG&E is suggesting removing the wireless signal on existing meters and allowing a manual read each month. This cost will be passed on to consumers who want to opt out.
How To Change Your SDG&E Billing Date
Does your SDG&E bill date fall on an inconvenient time? A few days before pay day when it would be so much easier if it was a few days after pay day? Here's a quick tip: you can actually change your SDG&E billing date without incurring any late fees.
CPUC Starts Sunrise Powerlink Information Hotline
The PUC sent out a press release regarding a toll-free hotline consumers can call for information about SDG&E's Sunrise Powerlink. See the press release after the jump.
Local San Diego Businesses File Class Action Lawsuit Against SDG&E
We figured it would happen, we just didn't realize it would happen so soon!
According to a news article on NBC San Diego's website, a pair of local businessmen filed a class action lawsuit against SDG&E on September 12. This was just four days after what our Executive Director Michael Shames deemed to be one of the nation's first 21st century blackouts. The businessmen also filed suit against Arizona Public Service, the entity SDG&E is pointing its finger at for the blame of this eclipsing event.
Want to opt out of a Smart Meter? Get on the list.
If you are an SDG&E customer and you want to opt out of a Smart Meter, let us know! Send an email to optout@ucan.org with the following information:
(1) Your first and last name
(2) Your SDG&E account number
(3) If you currently have a Smart Meter installed (Y/N)
We’ll keep you updated as the opt out workshops proceed.
Looking to cut summer electricity costs? Here’s one consumer product worth its weight in gold.
Nothing is more frustrating than watching your energy bill rise and feeling powerless to stop it. If you call SDG&E they’ll offer you a general energy audit - - useful, but it won’t tell you if you have a problem appliance that’s an electricity glutton. If you call an electrician they’ll inspect your appliances - - but for a pretty penny.
Luckily, there is a way to test each of your appliances without incurring an enormous cost.
SDG&E: Where's My Deposit?
If you initiate service with SDG&E and for whatever reason don’t measure up to their credit standards, they may ask you for a deposit. But don’t despair, the money is just that: a deposit that can be quickly credited to your account. We want to ensure that your deposit money gets back into your hot little hands ASAP. Here’s a Q&A on what you need to know about SDG&E deposits.
CPUC orders SDG&E to give consumers usage information that’s actually useful
Although we haven’t gotten word yet on our proposed Smart Meter opt out policy, the California Public Utilities Commission (CPUC) has firmed up some of the longstanding issues around third party access to Smart Meter data. One part of this translated into a huge victory for San Diego consumers: SDG&E has been ordered to provide you with many more tools to keep your energy bill low.
Q&A - SDG&E and ESPs: What is direct access and how does it affect me?
Q&A time! We received received an inquiry from an SDG&E customer about some ESP charges that appeared on his bill. SDG&E bills him for his electricity use, but it is another company that actually provides him the electricity. Sidestepping the obvious ESP mind reading he should have seen it coming bad joke, let’s jump right in to the heart of the ESP issue.
Utility Consumers' Action Network - (619) 696-6966
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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