UCAN services
UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
Another Strike for “ROBOCALLS”
FCC ADOPTS RULES TO STRENGTHEN CONSUMER PROTECTIONS AGAINST UNWANTED TELEMARKETING “ROBOCALLS” TO WIRELINE AND WIRELESS PHONES
Caller ID Problems - Thanks to the FCC, no longer as scary as a ghost
Spoof? I AIN'T AFRAID OF NO GHOST! Oh, you said spoof, not spook. As in caller ID spoofing? Well, I guess I had been afraid of spoofing in the past. But with the new enforcement rules laid down by the FCC, spoofing isn't as scary as it used to be. Read more after the jump.
How well does your phone hold up in an emergency?
Our recent blackout has brought to light how much of our communication relies on our personal power systems. Some UCAN members that thought their phones would suffice during a blackout found themselves without a dial tone. Let’s rate your blackout communication options and examine how they are affected by a blackout:
Dragging your bill through the MUC - AT&T's new Minimum Usage Charge on long distance accounts
Don't you just love it when companies charge you for absolutely nothing? No service provided, no goods consumed.Nada. Zip. Zilch. Well, that's what AT&T is doing to its long distance customers with something called a Minimum Usage Charge.
FCC proposes new rules to reducing cramming
Cramming on phone bills is nothing new, but the FCC is finally beginning to crack down on telecommunication companies for the practice.
Pennytalk Mobile App Hidden Costs - Your cell phone minutes
A colleague of mine was looking for a cheap way to make international calls. While browsing the all knowing collective knowledge resource known as the Google, he stumbled across PennyTalk’s website. Some of our members have been using PennyTalk for a while and generally have good experiences with it. But what caught our eye wasn’t just its international long distance calling service, but its mobile applications.
Yet Another Phone Scam: Fat Finger Dialing
It seems that we can’t keep up with all the new phone scams that are hitting the phone lines. The latest one we bring you involves the same trickery as the other scams we touched on. But instead of reaching out to you to initiate the scam, the scammers in the fat finger dialing scam wait for you to make a simple mistake--dialing the wrong number.
Cox's Rate Changes and Carnage From AT&T’s Deregulated Rampage
Make sure you’re sitting down when you open this month’s cable bill; the number is probably going to be higher than you’re used to. Yes, if AT&T’s January landline price increase wasn’t enough, you’re about to be hit by another rate increase from Cox.
We’ve gotten a few calls about this so we’ve put together a little FAQ for our readers on the latest Cox rate increase.
Home Phone Service Continues to Move Towards VoIP
While the phone you use may not be changing the network you are connecting to may no longer be the Plain Old Telephone System.
Utility Consumers' Action Network - (619) 696-6966
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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