UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
FCC ADOPTS RULES TO STRENGTHEN CONSUMER PROTECTIONS AGAINST UNWANTED TELEMARKETING “ROBOCALLS” TO WIRELINE AND WIRELESS PHONES
In 2010, when the FCC began discussing government mandates that would allow consumers to avoid overages, Verizon said they had it under control. There have been a slew of reports on the internet lately about Verizon customers receiving overage charges without receiving an alert from Verizon. Verizon lobbyists filed comments specifically stating that customers receive alerts on the 20th day of their billing cycle if they are set to go over their allowances for that month.
However, there’s been a recent slew of backlash on the internet from customers who have, in fact, NOT received these alerts. Most notably was Consumer Reports writer Jeff Blyskal, who incurred $70 in overage charges without so much as a peep from Verizon, if you are going to pick and choose who you send your alerts to, an employee of the biggest organization dedicated to consumer protection is not a good account to skip.
Our recent blackout has brought to light how much of our communication relies on our personal power systems. Some UCAN members that thought their phones would suffice during a blackout found themselves without a dial tone. Let’s rate your blackout communication options and examine how they are affected by a blackout:
Cramming on phone bills is nothing new, but the FCC is finally beginning to crack down on telecommunication companies for the practice.
The Federal Trade Commission (“FTC”) is hosting a Forum on May 11, 2011 to examine how government, business, and consumer protection organizations can work together to prevent consumers from receiving unauthorized third-party charges on their phone bills. This practice is known as cramming.
Make sure you’re sitting down when you open this month’s cable bill; the number is probably going to be higher than you’re used to. Yes, if AT&T’s January landline price increase wasn’t enough, you’re about to be hit by another rate increase from Cox.
We’ve gotten a few calls about this so we’ve put together a little FAQ for our readers on the latest Cox rate increase.
While the phone you use may not be changing the network you are connecting to may no longer be the Plain Old Telephone System.
The California Public Utilities Commission (CPUC) wants to change the definition of basic telephone service and consumers have the opportunity to weigh in.
With an action that can only be described as humorously sad, AT&T is trying to lead the conversation in the FCC's discussion of internet regulation. And by lead the conversation I mean paying Google AdWords to be the top sponsored link when you search the phrase FCC.