UCAN services
UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
Another Strike for “ROBOCALLS”
FCC ADOPTS RULES TO STRENGTHEN CONSUMER PROTECTIONS AGAINST UNWANTED TELEMARKETING “ROBOCALLS” TO WIRELINE AND WIRELESS PHONES
UPDATED: Verizon Wireless alerts you of overages, if they feel like it
In 2010, when the FCC began discussing government mandates that would allow consumers to avoid overages, Verizon said they had it under control. There have been a slew of reports on the internet lately about Verizon customers receiving overage charges without receiving an alert from Verizon. Verizon lobbyists filed comments specifically stating that customers receive alerts on the 20th day of their billing cycle if they are set to go over their allowances for that month.
However, there’s been a recent slew of backlash on the internet from customers who have, in fact, NOT received these alerts. Most notably was Consumer Reports writer Jeff Blyskal, who incurred $70 in overage charges without so much as a peep from Verizon, if you are going to pick and choose who you send your alerts to, an employee of the biggest organization dedicated to consumer protection is not a good account to skip.
How well does your phone hold up in an emergency?
Our recent blackout has brought to light how much of our communication relies on our personal power systems. Some UCAN members that thought their phones would suffice during a blackout found themselves without a dial tone. Let’s rate your blackout communication options and examine how they are affected by a blackout:
FCC proposes new rules to reducing cramming
Cramming on phone bills is nothing new, but the FCC is finally beginning to crack down on telecommunication companies for the practice.
FTC to Hold Forum on Ways to Protect Consumers from Unauthorized Charges on their Phone Bills
The Federal Trade Commission (“FTC”) is hosting a Forum on May 11, 2011 to examine how government, business, and consumer protection organizations can work together to prevent consumers from receiving unauthorized third-party charges on their phone bills. This practice is known as cramming.
Cox's Rate Changes and Carnage From AT&T’s Deregulated Rampage
Make sure you’re sitting down when you open this month’s cable bill; the number is probably going to be higher than you’re used to. Yes, if AT&T’s January landline price increase wasn’t enough, you’re about to be hit by another rate increase from Cox.
We’ve gotten a few calls about this so we’ve put together a little FAQ for our readers on the latest Cox rate increase.
Home Phone Service Continues to Move Towards VoIP
While the phone you use may not be changing the network you are connecting to may no longer be the Plain Old Telephone System.
The Public Utilities Commission Wants to Change the Definition of Basic Telephone Service
The California Public Utilities Commission (CPUC) wants to change the definition of basic telephone service and consumers have the opportunity to weigh in.
Google FCC and the first result is AT&T policy blog
With an action that can only be described as humorously sad, AT&T is trying to lead the conversation in the FCC's discussion of internet regulation. And by lead the conversation I mean paying Google AdWords to be the top sponsored link when you search the phrase FCC.
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
