June 17, 2009-- UCAN saved a Verizon Wireless customer almost $3,000 on an enormous International data roaming bill from Mexico.
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In which Michael Shames becomes A Geekazoid Guinepig & tests the Verzion Network Extender in his home. And likes it.
Be sure you are paying for the right Verizon data plan
Sprint cell phone user reported massive international Mexico roaming charges even though calls were made from the United States
Cell phone users along the Mexican border from San Diego to Brownsville have reported being billed for international roaming calls that originate in the United States.
A current Sprint customer was charged for overlapping international roaming calls and charged for calls that appear to be made at the same time on both sides of the border. Many of the alleged calls were to the same unknown numbers for which the customer and his family had no connection. UCAN checked the billing history and also called the unknown numbers to see if these numbers were connected to the customer or his family in any way. Furthermore, the customer's bill showed a 6-minute call at 12:54 pm, a 1-minute call made at 12:56 pm, a 10-minute call made at 12:57 pm and another 1-minute call made at 1:05 pm. The first call overlapped the 2nd and 3rd calls by 3 minutes. The 3rd call overlapped the 4th call by 2 minutes.
If you are a Sprint customer near the border and charged international roaming for calls made while in the United States, or similar issues, please let us know by filling out our Telephone Bill Complaint Form. Please also fill out the complaint form if you have been a victim of international roaming to Mexico while in the United States while using another cell phone provider, such as Verizon, T-Mobile or AT&T (formerly Cingular).
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If you live in the 760 area code (soon to be the 760/442 area code overlay), you can practice dialing the area code and number on all calls beginning May 2, 2009. You must dial the area code and number on all calls beginning October 24. Those who currently have 760 numbers should keep the same area code. New overlay area code 442 numbers will become effective on November 21.
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Wireless Tip: Family Plans mean you share minutes. Each phone added on the plan shares the total minutes unless the plan is "upgraded". If you have 2 phones on a Family Plan and decide you only need one, then you no longer get the Family Plan rate. With one phone you become an individual at whatever the going rate for that phone is at the time of the change. The trick is to be careful to review the pros and cons of so-called great deals.