UCAN wants to know: Were you sold a bundled package where any of the 3 services couldn't be delivered by AT&T, Verizon or any other carrier because you were sold services in an area where the company was unable to deliver?  For example, UCAN received a Verizon complaint where the company was unable to provide phone service because the customer was in an excluisively AT&T service area. Because the customer signed up based on the promise of a printed advertisement, it didn't occur to him to ask if service was possible. In this case, the customer was told that the TV part of the package had to be installed first. The customer was then not able to cancel the DirecTV service without an early termination penalty even though the phone service part of the bundled plan couldn't be provided. 

Another UCAN case example was where AT&T offered a bundled package and the customer was unable to get the DSL in her area.

The reason we want to know if you have experienced any of the same types of problems with any portion of a bundled package is because we want to determine how widespread the problem is. Please keep in mind we're looking for strictly bundled plans where one or more of the services in the bundle couldn't be provided.