Lens.com selling recalled contact lenses

brandon's picture

UCAN.org user AmiLin recently brought a disturbing practice to our attention. After buying 4 boxes of contact lens from Lens.com, AmiLin discovered that she had been sold recalled contacts. She was aware that some of the Optix 02 contact lenses (the brand she normally buys) had been recalled and even contacted Lens.com before purchasing to confirm that none of their Optix 02 lenses had sku's within the recall range (view the recall notice here). Lens.com assured AmiLin that she would not be sold recalled contact lenses, however, that is exactly what they did. As if that weren't enough, Lens.com refused to fully refund AmiLin for the recalled contact lenses. Read some of AmiLin's correspondence with Lens.com below:

Hi

I had purchased Optix O2 and they had the sku numbers that matched the recalled boxes. I would like to have a refund/or exchange. Please get back to me as soon as possible.

Thanks
Ami

Dear Ami,
You just need to fill out the back of the invoice which is the return form and just mail them back to us.

Thank you,
Mandy
Lens.com
1-800-LENS-COM
1-888-393-7404 (Fax)
Service [at] lens [dot] com

I seem to not be able to find that form, is there something to substitute that with?
Thanks
Ami

Dear Ami,
You would need to see your doctor and be refitted for any other lens.

Thank you,
Mandy
Lens.com
1-800-LENS-COM
1-888-393-7404 (Fax)
Service [at] lens [dot] com

I would like to return the four boxes that I cannot use..

Ami

Ami,

You may return all of the unopened/unmarked on boxes for a refund. We have included the return address below.

Lens. com
301 Sonoco Dr
Louisiana, MO 63353
RMA#327559

Thank You
Karen
Customer Service
Lens.com
888-SAY-LENS (729-5367)
Fax#573-754-5290
www.lens.com

I will be sending out today 3 boxes that are unopened and would like the refund of the boxes as soon as possible. Reason for return contacts codes were part of the recall and which then caused pressure on eye from one of the 4 boxes I had ordered. Return of three will be sent out today from San Diego CA.

Thank you
Ami

 

AttachmentSize
recall_letter.pdf172.31 KB

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Accountability

I really dont understand....Why would someone sell recalled contacts? That could be dangerous. People like these should be hel accountable for their actions. The question is, how to hold someone accountable when doing something like this?

Acuvue oasys might be the best.

I like it anyway. It's popular in these days.

The ascertainable wishes and

The ascertainable wishes and feelings of each child concerned (considered in light of his or her age and understanding)

It should be no problem now.

After almost one year, O2 optix becoming popular now. I am pretty sure they have fixed the problem.

hi

You're a lucky guy AmiLin ! I haven't recovered any money from them and i'm not the only one.

hi AmiLin

You're a lucky guy AmiLin ! I haven't recovered any money from them and i'm not the only one.

Best online shopping

I like online shopping Recently I found a shopping site named Couponalbum.com which provides all contact lanses related brand name stores Like Lens.com & 1800contacts.!!

Best online shopping

This is great blog!! I like 1800contact store so I usually shop here my contact lanses at most discounted prices..!!

I have comfortable contact lenses

Recently, I have purchased very soft contact lenses from my favorite store Lens.com through CouponAlbum...They are so comfortable and easy to wear.....

Is Walmart selling recalled O2 Optix contact lenses, too?

stropky's picture

While researching this matter I found on a web forum a comment indicating that Walmart is also selling, or has sold, recalled O2 Optix contact lenses. The link to the website is: http://www.joelitton.net/A559B2/home.nsf/d6plinks/6YT47V

The text of the particular comment about Walmart is:
25. Comment posted by Darla05/13/2007 08:10:15 PM
I was also using o2 optix contacts , which wal-mart sold to me after the recall purchased Feb 1st/07 and I did get a bad recalled box...a few weeks before finding out..This was my secound box since Oct , 2006 having lots of eye problems dryness, red eye, this started in Dec having lots of pics. but I was slow in putting the problem together because of wearing the contacts because I didn't wear them daily Then in end of Feb/March having to see a eye specialist could not hardly see, red, watering all the time very painfull, was in lots of pain and pretty low regarding all this.This wasn't in just one eye but both...both of my cornias had over 100 nic's on them I've spent lots of money on med's trying to fix the problem this went of for over 2mths. I thought I was going blind and doctors weren't able to tell me that I wasn't going blind. I also been told that I well not be able to wear contacts again. Thanks to O2 optix and Wal-mart :-(

O2 Optix contacts recall

I had very serious corneal ulcerations in BOTH my eyes 2 months apart due to the defective contacts had all the same SYMPTOMS PAIN, TEARING ,BLURRED VISION, REDNESS, HEADACHE should I continue!! This went on for 6 months with DAILY visits for weeks to check my vision. I have contacted a lawyer who is seeking on my be-half for reimbursement for over $ 700.00 in medical copays and a possible law suit for pain and suffering and poss permanant damage.
PLEASE contact ciba vision and put a complaint in and send them a bill for your medical expenses they have been in contact with the physician who treated me and has asked him to complete a questioniere. They are making light of the situation sayhing there are only 7 global cases. More people need to contact them , I urge you to do the same we were the victims. I purchased my lenses from Costco who offered a full refund but I am seeking this from Cibavision.

Lens.com censors my O2 Optix comment on their website

stropky's picture

Lens.com's O2 Optix web page gives readers the options of leaving comments on the product and ranking the lenses on a scale of 1 - 5 stars. The web page is: http://www.lens.com/contact-lenses/lens394.asp

I tried leaving an informational "buyer beware" warning on that web page about Lens.com's practice of selling recalled lenses on their website, but so far Lens.com has censored the message and not allowed it to be posted. The message, which can be seen below, is certainly not an effort at smearing their name, but rather is merely intended to make consumers aware of Lens.com's practice of reselling recalled lenses in order to help protect themselves. The message I have tried leaving is:

Buyers of the O2 Optix lenses need to be aware that Lens.com has engaged in selling recalled contacts. I am by no means claiming this is a regular practice, but it certainly has been done. To see one consumer's experience with this, check out her blog at the UCAN.org website:
http://www.ucan.org/blog/money_privacy/money_saving_tips/lens_com_sellin...

Also, please note that the 1-star rating is not for the quality of the O2 Optix contact lenses, which we have no opinion on, but rather is for the Lens.com practice of selling recalled lenses.

Below you will find a link to the original recall letter sent to doctors by Ciba Vision, the O2 Optix contact lens manufacturer. If you scroll through it a bit you will find on page 3 the SKU numbers within the recall range. The website is:
http://www.cibavision.com/docs/recall_letter.pdf

It's also important to note that Lens.com was only willing to refund the consumer mentioned above for the unopened boxes of lenses, even though they had been recalled. This suggests to UCAN that the intent may be to resell those same recalled lenses again to other consumers. We just don't want it to be you (or anyone for that matter).

For more on this issue, please visit our website www.ucan.org as we are continuing to investigate this problem.

O2 optix recall

In 2007 there are some O2 optix recall, but now they are ok.
If you don't like O2 Optix Contact Lenses, you can try 1-DAY ACUVUE Contact Lenses
1-DAY ACUVUE MOIST Contacts
ACUVUE 2 Contact Lenses
ACUVUE Advance Contact Lenses
ACUVUE Contact Lenses
ACUVUE OASYS Contact Lenses, they are all good.

thanks!

AmiLin's picture

Brandon!
Thank you so much for putting this up. This means a lot to me and others that were scammed by this seller. It is a shame that they could not just be upfront with me and tell me that they are recalled bar codes. Fortunately they did refund me almost all my money..Thank you again so much for putting this up!
Ami

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