If it sounds too good to be true, get it in writing!
I spoke to a consumer today who received a cold call from Cox offering an upgrade to a bundle package. Currently this Cox customer only has internet through the company and doesn’t subscribe to any other services. The sales representative told her on the phone that it is the deal of the lifetime and she had to accept right away. When she told the rep that she wanted some time to think about it (and talk to UCAN about the issue) he said that normally they don’t keep offers open like this, but he’d make an exception in this case. What is a consumer to do? Read on to find out.
First things first--always make sure you know who you are talking to before giving over and personal information! The person on the phone may sound nice and friendly and even have some personal information about you. But, there are ways that unscrupulous people can get this information.
Once you’ve determined that you are speaking to Cox (or any other company), make sure you get the specifics of the special promotional offer. The sales rep will be trying to close the sale as soon as possible, but this is no excuse for the witholding of vital information. One of the most important pieces of information to know is will this offer lock you into a lock term contract?
After getting all of the relevant details, ask for the offer in writing. With e-mail being so prevalent, the sales rep shouldn’t have a problem sending you the terms of the offer. There may be some pushback, but be insistent. Remember, the sales rep needs the commission more than you need this deal. You have the upper hand by being willing to walk away from the deal.
Lastly, check the company’s website for any information on the deals. The sales rep could be trying to sell you a deal that’s available online for the same price--or even cheaper. Checking online will also give you the terms and conditions of the service you want to get.
If everything works out--great! You’ve just saved a bunch of money on your cable bill, without having to deal with a little talking green lizard. Have questions about any deals? Give the Fraud Squad a call at (619) 696-6966 and we’ll see what we can dig up on any deals or offers.
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Utility Consumers' Action Network - (619) 696-6966
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