California Public Utilities complaint letter responses said the CPUC doesn't regulate Cox Communications phone service--Not True
Cox phone service is regulated by the California Public Utilities Commission (CPUC). Many Cox customers who filed complaints with the CPUC, received letters from the CPUC Consumer Affairs Branch (CAB) stating Cox is not under the jurisdiction of the CPUC because it has digital service. UCAN addressed the regulation issue with the CPUC and received confirmation that the phone service is indeed regulated.
When customers have a complaint with a company, they usually call customer service to remedy the complaint. If customers aren't satisfied with the company's position on their complaint, the next step is to complain to UCAN and fill out UCAN's "Communications" on-line complaint form located on our home page. Next, consumers who have received no resolution from the company should file an on-line "Communications" complaint at www.cpuc.ca.gov. The Consumer Affairs Branch (CAB) usually sends response letters stating it will investigate the complaint. The next letter is supposed to provide the resolution/decision of the complaint.
If you have received a letter from the CPUC Consumer Affairs Branch stating the agency does not have jurisdiction to assist you with your Cox phone complaint, call or fill out a UCAN "Communications" complaint form and attach the entire bill that you believe is wrong and attach the all correspondence written and received from the company and the CPUC.
Let us know if your Cox phone complaint was rejected by the CPUC due to "lack of jurisdiction". Anyone in San Diego County with a Time Warner phone bill, UCAN requests that you fax it to 619-696-7477.
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