The Case of the Missing Plan - T-Mobile's Phantom Even More Plus Plan
And now, for T-Mobile's next trick, making an entire prepaid cell phone plan disappear! But where did the plan really go? Was it a trick or all part of another devious plan? Time to put on our sleuth hats, boys and girls, for this is the case of the missing plan.
To make sure we are sniffing down the right path, this case starts way back in the days of yore: November 2010. Around this time, T-Mobile announced that its customers (current and potential) could no longer purchase the ever-popular Even More Plus plans from T-Mobile's website. Customers could still purchase the plans through retail stores and through T-Mobile's phone sales line so T-Mobile could focus its website on two-year agreement plans (read: the moneymakers).
This news understandly caused a bit of an uproar, which is why the news that T-Mobile would be unveiling--for a limited time--an Even More Plus plan that offered unlimited talk, text, and data (throttled after 2GB) for $59.99. The great part about this plan? No contract! That's right, an "unlimited" plan for $59.99 a month, no contract. And on April 12, the day before the expected April 13 drop date for the plan, T-Mobile released this apt press realese.
But then it was gone. Vanished. Where did it go?
T-Mobile told tech blog Endgadget that it never sent out a press release detailing the $59.99 Even More Plus plan and never intended to release the rumoed Even More Plus plan. T-Mobile did drop a press release on April 13, but it was for the Even More plan that required a two-year agreement and was $20 more a month.
The troubling thing is that the Even More plan offered the exact same features as the Even More Plus plan for the lovely premium of a two-year agreement and $20 more per month. A person on the Even More plan does have access to a wider selection of smartphones, but that doesn't seem to outweigh the additional $480 over the life of the two-year agreement and the ETF you would pay if you wanted to cancel. For the $480 you could by the smartphone of your choice outright and not be in the crosshairs of a looming ETF.
Currentl,y T-Mobile has completely different nomenclature for its plans, calling its prepaid plans that mimic postpaid plans Monthly 4G and calling its post-paid two-year agreement plans Classic. The Monthly 4G plans do include two attractive looking plans, but it is easy to see a void that could easily be filled by the Even More Plus plan.
UCAN first found out about the missing case when a T-Mobile customer contacted the Fraud Squad to investigate her missing plan. She signed up for the Even More Plus plan online and had the screenshots to prove it. According to the consumer, T-Mobile changed her plan from the Even More Plus to the Even More plan. This unilateral action locked her into a two-year agreement and obligated her to an additional $20 a month for the same plan. I'll repeat that for emphasis: for the same plan!
When we followed up with T-Mobile about this consumer's issue, we were able to work out an agreement that satisfied the customer. But that didn't include putting the customer on the plan she initially signed up for because T-Mobile informed us that the plan didn't exist. We are still awaiting a follow up response from T-Mobile about the circumstances surrounding the missing plan.
Now, super sleuths, it's time for you to do a little investigation. Did you try to sign up for the Even More Plus plan? Did you successfully sign up for the plan? Were you able to stay on the plan? Or did T-Mobile shift you to the Even More plan? Let us know in the comments or fill out an online complaint form.