Verizon's Interesting Return Policy
The other day I was browsing through Verizon's Return and Exchange Policies. No, not during my leisure time, but to answer a consumer's question. My leisure reading includes terms and conditions for various carriers, but generally not return policies. During my research, I stumbled across this interesting clause:
If you return your merchandise, even by mistake, more than 30 days after your purchase, you will not receive a refund and the merchandise you returned will not be returned to you.
[http://www.verizonwireless.com/text-01/RETURN_POLICY/footer--returnPolicy.jsp.shtml, emphasis original]
Now we aren't quite sure what this means. Verizon does give you a 30 day window to return a device for a refund. But this clause seems to say that if you return a device after the 30 day window, Verizon will keep your money AND your phone!
Have any consumers lost devices and money due to a mistaken return? Let us know in the comments or give the Fraud Squad a call at (619) 696-6966.
Communications: Wireless -
Post to Twitter
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
