Verizon's Interesting Return Policy
The other day I was browsing through Verizon's Return and Exchange Policies. No, not during my leisure time, but to answer a consumer's question. My leisure reading includes terms and conditions for various carriers, but generally not return policies. During my research, I stumbled across this interesting clause:
If you return your merchandise, even by mistake, more than 30 days after your purchase, you will not receive a refund and the merchandise you returned will not be returned to you.
[http://www.verizonwireless.com/text-01/RETURN_POLICY/footer--returnPolicy.jsp.shtml, emphasis original]
Now we aren't quite sure what this means. Verizon does give you a 30 day window to return a device for a refund. But this clause seems to say that if you return a device after the 30 day window, Verizon will keep your money AND your phone!
Have any consumers lost devices and money due to a mistaken return? Let us know in the comments or give the Fraud Squad a call at (619) 696-6966.