Cell phone users along the Mexican border from San Diego to Brownsville have reported being billed for international roaming calls that originate in the United States.

A current Sprint customer was charged for overlapping international roaming calls and charged for calls that appear to be made at the same time on both sides of the border. Many of the alleged calls were to the same unknown numbers for which the customer and his family had no connection.  UCAN checked the billing history and also called the unknown numbers to see if these numbers were connected to the customer or his family in any way. Furthermore, the customer's bill showed a 6-minute call at 12:54 pm, a 1-minute call made at 12:56 pm, a 10-minute call made at 12:57 pm and another 1-minute call made at 1:05 pm.  The first call overlapped the 2nd and 3rd calls by 3 minutes.  The 3rd call overlapped the 4th call by 2 minutes. 

If you are a Sprint customer near the border and charged international roaming for calls made while in the United States, or similar issues, please let us know by filling out our Telephone Bill Complaint Form. Please also fill out the complaint form if you have been a victim of international roaming to Mexico while in the United States while using another cell phone provider, such as Verizon, T-Mobile or AT&T (formerly Cingular).

From west to east, border crossings include the following:

• San Diego, California (San Ysidro) – Tijuana, Baja California (San Diego-Tijuana Metro.)
• Otay Mesa, California – Tijuana, Baja California
• Tecate, California – Tecate, Baja California
• Calexico, California – Mexicali, Baja California
• Calexico, California (Eastern border checkpoint) – Mexicali, Baja California
• Andrade, California – Los Algodones, Baja California
• San Luis, Arizona – San Luis Río Colorado, Sonora
• Lukeville, Arizona – Sonoita, Sonora
• Sasabe, Arizona – Altar, Sonora
• Nogales, Arizona – Nogales, Sonora
• Naco, Arizona – Naco, Sonora
• Douglas, Arizona – Agua Prieta, Sonora
• Antelope Wells, New Mexico – El Berrendo, Chihuahua
• Columbus, New Mexico – Puerto Palomas, Chihuahua
• Santa Teresa, New Mexico – San Jerónimo, Chihuahua
• El Paso, Texas – Ciudad Juárez, Chihuahua
• Fabens, Texas – Práxedis G. Guerrero, Chihuahua
• Presidio, Texas – Ojinaga, Chihuahua
• Heath Canyon, Texas – La Linda, Coahuila (closed)
• Del Rio, Texas – Ciudad Acuña, Coahuila
• Eagle Pass, Texas – Piedras Negras, Coahuila
• Laredo, Texas – Colombia, Nuevo León
• Laredo, Texas – Nuevo Laredo, Tamaulipas
• Falcon Heights, Texas – Presa Falcón, Tamaulipas
• Roma, Texas – Ciudad Miguel Alemán, Tamaulipas
• Rio Grande City, Texas – Ciudad Camargo, Tamaulipas
• Mission, Texas – Reynosa, Tamaulipas (future)
• Hidalgo, Texas – Reynosa, Tamaulipas
• Pharr, Texas – Reynosa, Tamaulipas
• Progreso Lakes, Texas – Nuevo Progreso, Tamaulipas
• Los Indios, Texas – Matamoros, Tamaulipas
• Brownsville, Texas – Matamoros, Tamaulipas.