File a Consumer Complaint

Got a problem with SDG&E, San Diego's water department (SPUD), or a Telecom issue? Click here to complain. [1] We can't always help with your utility complaints, but since 1998, UCAN has logged and helped resolve more than 15,000 San Diego and California complaints.

One of the services that makes UCAN unique is that our Fraud Squad complaint unit helps resolve individual consumer complaints. UCAN has been successfully helping San Diego and all California consumers since 1983.

The Fraud Squad assists San Diego consumers with water issues with the San Diego Public Utilities Department (SPUD), and electricity and gas issues with San Diego Gas & Electric (SDG&E). The Fraud Squad assists San Diego and California consumers with telecommunications issues, including cable television, internet, satellite television, and telephone service.

Remember, if you are a UCAN donor and live in California, you move to the front of the line.

If your issue falls within one of these areas, please fill out the appropriate form below:

SDG&E Complaint [2]

California Telecom Complaint [3]

[4] [5] City of San Diego Water Complaint [6]

General Complaint [7]

If you are not a member of UCAN but you are a San Diego resident, we may still be able to assist you. Out-of-state consumers should feel free to use our Consumer Complaint Guide [8] for self-help.

You may also follow the link below to the California Public Utilities Commission (CPUC) online complaint form. There, you can file a complaint against your telephone, energy, or water company.

California Public Utilities Commission Complaint [9]Form

SDG&E Complaint

Welcome to UCAN's SDG&E complaint form for SDG&E customers. This project is supported through the generosity of UCAN donors.

If you are having an issue with SDG&E, please fill out the form below. Be sure to include as much relevant information as possible. Please attach any relevant documents such as bills and letters from SDG&E at the bottom of the complaint form.

Contact Information

First Name: *

Last Name: *

E-mail: *

Telephone number: *

Address

SDG&E Service Address: *

City: *

State: *

ZIP Code: *

Membership

Are you a UCAN Donor?: *

How did you find UCAN?:

SDG&E Issue

Do you give UCAN permission to discuss your account with SDG&E?: *

SDG&E Issue Type: *

SDG&E Account Number:

Type of account:

Briefly describe your dispute:

What have you done to resolve the dispute?:

What resolution do you want?:

Is there anything else you woud like to tell us?:

Documents

Please attach relevant documents (such as your bills) here. We almost always needs to see your bill to help with your SDG&E issue. You can also mail it to us at:

UCAN Fraud Squad
3405 Kenyon St Ste 401
San Diego, CA 92110

Document 1:

Document 2:

Document 3:

General Consumer Complaint

This is UCAN's general consumer complaint form for CALIFORNIA RESIDENTS ONLY. Need help resolving a dispute with a company? Get personal help with your dispute from the Fraud Squad by filling out the form below!

First Name: *

Last Name: *

Contact Information

E-mail: *

Phone: *

ADDRESS

Your Mailing Address: *

City: *

State: *

Zip Code: *

Are You A UCAN Member?: *

How did you find us?:

Other:

Best Way We Can Contact You Between 9-5 Monday-Friday:

Would you be willing to speak to a sympathetic reporter about your situation?:

Do you give UCAN permission to discuss your acct. with the company in question?:

Type of complaint::

Name of the company(s) involved in dispute::

Company phone number::

Account Number if Applicable::

Are you filing this complaint on behalf of your business?:

If yes, what is the name of your business?:

How much money are you disputing?:

Please explain the nature of your dispute and how you think it can be resolved to your satisfaction::

What have you done thus far to resolve the problem?:

What have you done thus far to resolve the problem? When did the problem first come to your attention and who have you contacted at the company? Give us what you think we need to know to intervene on your behalf (Please include names, title, agency or company and phone number or email addresses where appropriate).

Do you have any pertinent documents, such as bills, contracts or dispute letters regarding the situation?:

If so, please attach relevant documents below. You can also send documents via fax at 619-696-7477, or directly through email to complaintforms@ucan.org [11] or by mail to UCAN 3405 Kenyon St Ste 401, San Diego, CA 92110.

Attach your documents here:

Please include any additional information not covered in this intake form here.:

Would you like to share your story with others here on our website?: *

Yes

Remember, no personally identifiable information will be disclosed on the website without your consent

If yes, please include a description of your problem to be shared with others below:

Note, if you would like to share your story, and leave this box blank, we will use the information provided above.

File a Consumer Complaint

SDG&E Complaint

California Telecom Complaint

City of San Diego Water Department Complaint

General Consumer Complaint