I spoke to a consumer today who received a cold call from Cox offering an upgrade to a bundle package. Currently this Cox customer only has internet through the company and doesn’t subscribe to any other services. The sales representative told her on the phone that it is the deal of the lifetime and she had to accept right away. When she told the rep that she wanted some time to think about it (and talk to UCAN about the issue) he said that normally they don’t keep offers open like this, but he’d make an exception in this case. What is a consumer to do? Read on to find out.
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