UCAN Not Endorsing the Power Net Global (PNG) Option in 2008; PNG Has Changed

Power Net Global (PNG) has changed. UCAN is no longer including the option of using Power Net Global (PNG).  In 2002, UCAN did a consumer guide and a newsletter showing PNG as a great option for long distance phone service because not only did UCAN members get installation fees waived, but there were NO monthly fees for customers using this service.  The company now charges minimum monthly usage fees and a .99 cent monthly fee.  To top things off, PNG recently started rounding up each call to the nearest minute instead of the six-second increcements it use to use.  The bottom line is that there are better deals out there for consumers!

Battle of cable, telecom titans may not benefit consumers

Los Angeles Times - Consumer columnist David Lazarus reports on new strategies being developed by cable and telecom companies that may not be as beneficial to consumers as the companies predict.  MORE

Warrantless wiretap votes equal dollars from Telecom PAC

Telecom political action groups gave twice as much money to Democrats who switched from opposing to supporting legal amnesty to Telecoms that aided the government's warrantless wiretapping program. More.

SHUT UP AND DRIVE! Why new laws should not apply to young people.

Using a cell phone without hands-free equipment while driving is now unlawful. However, studies show that hands-free driving isn't necessarily any safer than having a cell phone glued to your ear, and that simply talking on any phone is as dangerous as driving drunk. Yet oddly, talking to a fellow passenger while driving or listening to the radio does not seem to be a significant cause of accidents. Why? Is it possible that driving poorly while talking on the phone is a function of age? More.

California law prohibiting handheld cell phone usage while driving takes effect July 1st

California law prohibiting handheld cell phone usage takes effect July 1st. This blog explains the details, limitations, and exceptions to the law.

Hands off the cell phone or pay the fine

Hands off the cell phone or pay the fine is expressed in a San Diego Union Tribune article written by staff writer Pauline Repard.  She presents the difference in rules for teens and adults and points out how ironic it is that legally adult drivers are not barred from sending text messages even though they are barred from talking on the phone while driving. 

Cell phone users 'crammed' with unauthorized fees

Phone Fraud on the Prowl: LawyersandSettlements.com interviews UCAN Advocate Sue Macomber urges consumers to inspect for their phone bills for cramming - a form of white collar phone billing fraud. READ MORE

Limiting the unlimited; forced slowdown of bandwidth hogs creates uncertainty

An interesting article in Sunday's New York Times sheds light on a recent strategy that Internet service providers have been putting into motion. More.

AT&T: Who won the war on tariff rule 12?

On April 24th, the California Public Utility's Commission, made a ruling on AT&T Tariff Rule 12 that will have a significant impact on AT&T marketing abilities. The ruling gave validity to Advice Letters 28800 and 28982 written in 2006 by AT&T. Read more.

Dispute puzzling charges on your cell phone bill

Seattle Post-Intelligencer, June 9, 2008 - EVER NOTICE a mysterious charge on your cell phone bill for ringtones, premium text messaging or other mobile content you didn't authorize? Read more. 

Sprint Pioneer Customers Mischarged


How to Hack Your Cell Phone


Negotiate a better TV/Internet package

Read our tips on leveraging AT&T U-verse to get a better TV/Internet package. And compare AT&T's rates with Cox Communications and Time Warner Cable.

How to Buy A Cell Phone!


Don't buy a cell phone without our Mobile Phone Plan Checker!

Register to get it FREE right now!

Cramming Requirement Revisions in California

The CPUC is considering revising the rules regarding reporting of unauthorized charges for telecommunications services. Learn about the proposed changes as well as UCAN's position and legal filings on the issue.

Sprint Nextel illegally billing taxes, fees, and text message charges on data broadband services plans

UCAN has filed a federal class action complaint against Sprint Nextel (aka Sprint Solutions) for illegally billing customers taxes, fees, and text message charges on data services plans. You can read the complaint here.

Ethiopian AT&T Wireless Roaming Overcharges and Cramming

AT&T's practice of enabling international roaming without customer notification violates the CA Public Utilities Code, which is intended to protect consumers from "cramming" of unauthorized charges. AT&T customers are also being charged for calls that were never placed. UCAN asserts that these customers never sought nor authorized international roaming as a service provided in connection with their cellular phone service.

California Lifeline/Universal Lifeline Telephone Service

California Lifeline, formerly known as Universal Lifeline Telephone Service (ULTS), provides discounted basic residential (landline) telephone service to low-income households.

MCI Long Distance Charges

UCAN's complaint, filed with the California Public Utilities Commission, details how MCI added surcharges to the bills of local phone customers in violation of California law. MCI's new long-distance "Basic Monthly Fee" is being imposed on those customers who use MCI's local phone service...but don't use MCI long-distance.

Ringtone and text message rip-offs

Of all the new features and capabilities of today's cell phones, UCAN receives the most complaints about ringtones and text messages. Our issue center contains all sorts of valuable information from consumer guides and updates to lawsuits and settlements against major cell phone providers. Come inside and see for yourself!

Cingular Customer Service Case 2002-2007

UCAN established that Cingular Wireless engaged in illegal marketing and customer service practices from 2000-2002 and filed a suit in July 2002. The case dragged on for years, but in was worth the wait. In 2006, a CA Court of Appeals judge ruled against Cingular and upheld a CPUC decision to hit Cingular with a large fine for its unconscionable actions. Get all the details inside our issue center.

Undergrounding

From SDG&E to SBC, get the real story on undergrounding in San Diego inside this issue center.

Tools

How to Cancel Your Cell Phone Contract

Cell phone providers will let you get out of your contract for around $175 per phone line with no questions asked.

If that just isn't good enough for you, and it shouldn't be, then take a look at this guide to learn about asserting your rights!

How To Check Your Cell Phone Minutes and Account Balance

How not to go over your minutes and how to know the balance you owe

Free 411 Directory Assistance

In the past two years the cost of directory assistance has skyrocketed. Telephone companies are charging their customers unreasonable fees. Thankfully, there are some real alternatives available that should ensure consumers never pay for directory assistance again.

Mobile Phone Plan Checker - How to buy a cell phone

Don't sign a cell phone deal without it! UCAN's new and improved Mobile Phone Plan Checker forces cellular phone salespeople to back up their sales claims in writing.

The guide can help you compare and choose cell phone plans. It also offers lots of tips about researching before you buy and even how to handle a dispute with your cell phone company.

Portability of cell phone and landline numbers

Like your phone number? Want to keep it? Learn what your portability rights are in this guide.






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