News
Telecom RSS FeedThe Public Utilities Commission Wants to Change the Definition of Basic Telephone Service
The California Public Utilities Commission (CPUC) wants to change the definition of basic telephone service and consumers have the opportunity to weigh in.
Success Story! UCAN Helps AT&T Customer Avoid Service Disconnection
Success Story! We're pretty good at tooting our own horn, but this time around, we'll let the consumer do the talking.
Fun TOS - Verizon's right to cancel your contract and dump you
Here at UCAN, when we aren’t out escorting little old ladies across the street and saving kittens from burning trees, we like to read the terms of service of the various telecom companies. You mean you don’t read every single word and understand it before signing your life away? Well, we do, so read on to see how our nerdiness can work out to your benefit.
AT&T accused of systematically overbilling data usage
It’s simple enough to verify the cell phone minutes you’ve used each month, but what about your data usage? This is the question on our minds after we found out about the latest lawsuit that AT&T is facing.
AT&T is being accused of systematically overstating data charges and incorrectly logging the time of data connections. Patrick Hendricks, an AT&T iPhone user, hired an independent consulting firm to investigate AT&T’s billing practices.
Get out of your T-Mobile contract for free! (maybe) - T-Mobile raising its Canadian text message rates
As any good running back knows, you need to exploit any weakness in the defense. In football, this means the smallest opening in the defensive line could mean a game-winning touchdown. In the realm of cell phone service contracts, a small rate change could be the opening you need to get out of your seemingly impenetrable contract. T-Mobile just might be the next cell phone company to give up a touch down.
Class Action Notice for AT&T Residential Wireline Long Distance Customer
A class action settlement for AT&T Residential Wireline Long Distance customers. Are you a class member. Read for details and how to claim.
To Verizon iPhone or not to Verizon iPhone?
Eventually, we had to jump on board and talk about the Verizon iPhone. It is great that now consumers have a choice (which we love here at UCAN), but if you are a current AT&T customer does it make sense to jump ship and head to Verizon?
DirecTV pays $13 million for its deceptive practices
Has DirecTV lured you into a bad deal and left you high and dry? You may be in luck.
Attorney General Brown announced that DirecTV has agreed to pay $13.25 million to settle allegations of misleading sales and marketing practices. The multi-state settlement comes after 1,136 complaints received by the California Attorney General office alone.
Law blog credits UCAN and its affiliate, Privacy Rights Clearinghouse for making California the most pro-consumer state in the U.S.A
The highly respected LAW BLOG has just posted an article on consumer rights and the law that credits UCAN and its affilliate, the Privacy Rights Clearinghouse, for giving California "the strongest consumer protection laws of any US state." FULL STORY.
Fanbox emails nothing but SPAM
Lately UCAN has been receiving a few messages from Fanbox.com. The site bills itself as a San Diego company, so we decided to investigate.
Utility Consumers' Action Network - (619) 696-6966
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
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