UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
25 years after the breakup of the AT&T monopoly, a comprehensive audit of more than 700 San Diego phone bills challenges the long-cherished assumption that "phone deregulation has reduced costs for all customers." The ugly reality is that for the majority of wireless and landline telephone bills studied, customers pay unjustifiably high per-minute charges for long distance and wireless services. Get an overview of the 87-page report here. Get the full report in PDF format.
If you receive email bill alerts from Verizon Wireless, watch out! Our associate, Dr. Telecom, caught a very, very convincing fraudulent email that could have cost him $1,000.
Let's take a peek at the email he recieved. Looks legitimate, doesn't it?
The internet has been buzzing about AT&T decision to throttle their top 5% of data users (which they proport to be 2 GB and above). Despite the intense PR pressure, AT&T has refused to renege on the wildly unpopular policy. However, a California small claims decision could throw a wrench in their plans.
As a UCAN member, you’ve no doubt already signed up to receive our latest and greatest offer: UCAN's Blackout Buster, an emergency crank radio. This is a great little piece of technology, as it is not only a flash light and a radio but it is also a charger for your cell phone. Most people with smart phones know just how atrocious the battery life can be. The UCAN emergency crank radio is great for charging phones and you should consider it a vital tool in your emergency kit.
However, just like any handyman worth his salt has multiple tools in his tool kit to tackle any job, a prepared UCAN member should have more than one tool in their emergency kit. In addition to the UCAN crank radio, you can now get an emergency cell phone that is powered by a single AA battery.
One of the greatest things about this country is the availability of choice. Want a breakfast cereal? You can choose from a multitude at your local grocery store. A loaf of bread? White or wheat no longer cut it--now, the more grains you have the better. 5? 10? 15? The grain sky is the limit. The ability for consumers to choose can be a good thing as long as there is actual choice. However, when we look at certain consumer areas--cell phone providers, for example--the actual ability to choose a specific provider is a limited one. The culprit? The early termination fee.
There's another new kid on the cell phone block: republic wireless. Sure, it seems like another MVNO that is offering an unlimited plan that claims to be different, but republic wireless is actually different. It’ll be up to you to decide whether those differences are worth dropping your current provider to make the switch. Find out more after the jump.