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AT&T Trouble Borrowing, Are You Kidding Me ?
Big business really wants to shove the $700 billion bailout down America's throat. AT&T and others want to scare us into supporting the bailout.
CTIA Wireless & Entertainment 2008: showcasing carriers' inability to embrace or even define "open access" and "open networks"
In this morning's keynote from the "CTIA Wireless & Entertainment 2008" expo, show, extravaganza, cabal, AT&T, T-Mobile, and Verizon agreed to speak in vague generalities and put no meat on the open access or open networks bones. Each carrier talks about major caveats to its "open" policies, and each carrier has significant differences in how they define "open." So for now, think of "open" as the new marketing buzzword, the new "green" if you will. Look for the use of "open" to increase in use as a feel good marketing tool, and its meaning and substance to be inversely proportional.
Here's an article on the keynotes from FierceWireless, CTIA: Carriers talk "open" network but no clear definition
Sprint cell phone international roaming plan problem sent to UCAN
A Sprint PCS customer in Connecticut wrote UCAN the following question and explained her personal story: How does joining an international calling plan for about a mone-month trip to Israel end up costing double the entire cost of the trip? The customer stated she couldn't find out how this amount was derived because her bill had no itemized call breakdowns to show how the billing total was determined. The customer called to dispute the bill and requested itemization of her bill. The response was a demand for payment or service termination within ten days of the date of the notice. The notice was recieved on or about August 18, 2008 and was dated August 10, 2008.
Apple slammed with lawsuit over iPhone 3G
Fierce Wireless, one of the industry's leading electronic news monitoring sources, stated today in an article by Sue Marek, that Apple's IPhone didn't measure up to what it advertised and represented to consumers. The main issues in the lawsuit included the fact that the connectivity speed for data, Internet & like functions were allegedly much slower than advertised and that there was erratic connection in general. Read More.
Battle of cable, telecom titans may not benefit consumers
Los Angeles Times - Consumer columnist David Lazarus reports on new strategies being developed by cable and telecom companies that may not be as beneficial to consumers as the companies predict. MORE
Warrantless wiretap votes equal dollars from Telecom PAC
Telecom political action groups gave twice as much money to Democrats who switched from opposing to supporting legal amnesty to Telecoms that aided the government's warrantless wiretapping program. More.
SHUT UP AND DRIVE! Why new laws should not apply to young people.
Using a cell phone without hands-free equipment while driving is now unlawful. However, studies show that hands-free driving isn't necessarily any safer than having a cell phone glued to your ear, and that simply talking on any phone is as dangerous as driving drunk. Yet oddly, talking to a fellow passenger while driving or listening to the radio does not seem to be a significant cause of accidents. Why? Is it possible that driving poorly while talking on the phone is a function of age? More.
California law prohibiting handheld cell phone usage while driving takes effect July 1st
California law prohibiting handheld cell phone usage takes effect July 1st. This blog explains the details, limitations, and exceptions to the law.
Hands off the cell phone or pay the fine
Hands off the cell phone or pay the fine is expressed in a San Diego Union Tribune article written by staff writer Pauline Repard. She presents the difference in rules for teens and adults and points out how ironic it is that legally adult drivers are not barred from sending text messages even though they are barred from talking on the phone while driving.
Cell phone users 'crammed' with unauthorized fees
Phone Fraud on the Prowl: LawyersandSettlements.com interviews UCAN Advocate Sue Macomber urges consumers to inspect for their phone bills for cramming - a form of white collar phone billing fraud. READ MORE
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Telepacific charges for calls never made -- blame the phone company or hackers?
Imagine you are small business and you get a bill from your local phone company company for $1000. You are shocked because your monthly bill is usually closer to $100 per month. The company claims that your higher bill is for the international calls that you made from your fax machine. "Hold on", you think. "I didn't make any international calls from my fax machine or from ANY phone. I didn't make any international calls at all!"
You protest but the phone company says that even though you didn't make the calls, someone was able to hack into your phone system and make the calls. "But wait", you exclaim, "I don't have a phone system. I don't have a PBX. I just have two phone lines provided by you".
"Ah, but you didn't take precautions to protect your phones from being hacked," responds the phone company.
"What precautions!", you reply. "I put international call blocking on my phone service".
An impossible scenario? Apparently not accordingly to Telepacific/MPower. It did almost exactly this to a San Diego-based flower shop. Read our complaint about this shocking practice.
Cramming Requirement Revisions in California
The CPUC is considering revising the rules regarding reporting of unauthorized charges for telecommunications services. Learn about the proposed changes as well as UCAN's position and legal filings on the issue.
Sprint Nextel illegally billing taxes, fees, and text message charges on data broadband services plans
UCAN has filed a federal class action complaint against Sprint Nextel (aka Sprint Solutions) for illegally billing customers taxes, fees, and text message charges on data services plans. You can read the complaint here.
Ethiopian AT&T Wireless Roaming Overcharges and Cramming
AT&T's practice of enabling international roaming without customer notification violates the CA Public Utilities Code, which is intended to protect consumers from "cramming" of unauthorized charges. AT&T customers are also being charged for calls that were never placed. UCAN asserts that these customers never sought nor authorized international roaming as a service provided in connection with their cellular phone service.
Ringtone and text message rip-offs
Of all the new features and capabilities of today's cell phones, UCAN receives the most complaints about ringtones and text messages. Our issue center contains all sorts of valuable information from consumer guides and updates to lawsuits and settlements against major cell phone providers. Come inside and see for yourself!
Cingular Customer Service Case 2002-2007
UCAN established that Cingular Wireless engaged in illegal marketing and customer service practices from 2000-2002 and filed a suit in July 2002. The case dragged on for years, but in was worth the wait. In 2006, a CA Court of Appeals judge ruled against Cingular and upheld a CPUC decision to hit Cingular with a large fine for its unconscionable actions. Get all the details inside our issue center.
Wireless
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