Sprint
Billing
Invoicing cycles and dates may change from time to time. Monthly
recurring and related charges for Services are generally invoiced one
invoicing cycle in advance. Other charges are invoiced soon after they
are incurred. Most usage is generally applied to the invoicing cycle in
which they are incurred, but in some instances may be applied to
subsequent invoicing cycles. You are responsible for all charges
associated with any device activated on your account, regardless of who
used the device.
Changes to Contract and Contract Extension
Unless we specifically tell you otherwise, our service plans require
that you maintain service for a minimum term ("Term Service Plan"),
usually 1 or 2 years. After satisfying this minimum term, your service
plan will continue on a month-to-month basis unless you have agreed to
extend the term for additional period(s). Certain service, promotional
or product offers may require that you agree to or extend a Term
Service Plan. As discussed below, we may charge you an Early
Termination Fee if you deactivate a Term Service Plan before the end of
the term.
Company Imposed Charges and Fees
We also invoice you for surcharges that we collect and keep to pay for
the costs of complying with government programs such as number pooling
and portability, and Enhanced 911 service; these charges are not the
taxes nor government imposed assessments.
Company May Terminate Service
Coverage and Service Interruption
Available coverage areas for Services are generally identified in
our mapping brochures and at www.sprint.com. This may include coverage
on our digital network (the "Sprint Nationwide PCS Network") as well as
coverage we make available to you through agreements with other
carriers ("off network" or "roaming" coverage).
All coverage maps are high level representations of
outdoor coverage and there are gaps in coverage within areas shown as
covered on the maps. Coverage is not available everywhere, nor can we
guarantee you will receive coverage at all times, or without
interruptions or delays (e.g., dropped calls, blocked calls, etc.) in
the coverage areas we identify. Actual coverage and quality of Services
may be affected by conditions within or beyond our control, including
network problems, software, signal strength, your equipment, structures
(including buildings in which you may be located), atmospheric,
geographic, or topographic conditions.
Early Termination Fees
You may terminate any line of service before its Term ends by calling
*2, however you will be responsible for an EARLY TERMINATION FEE of up
to $200 ("Fee") for each line of service terminated early. Business
customers are only liable for the Fee on lines of service that are the
responsibility of the business...You do not have to pay the Fee if you terminate under our return policy or where the Ts and Cs allow you to do so without the Fee. Payment of
the Fee does not satisfy other outstanding obligations owed to us,
including maintaining Term Commitments on other lines of service, or
service or equipment related charges.
How to Dispute Charges
Disputes concerning any charges invoiced must be raised within 60 days
of the date of the invoice. You accept all charges not disputed in this
time period. Disputes can only be made by calling or writing us as
directed on your invoice.
Number Portability
You do not have any rights to any number, e-mail address or other
identifier we may assign to your device or account; you may not modify,
change or transfer any of these except as we allow or as allowed for by
law. In certain instances, you may transfer your number from another
carrier to us, or from us to another carrier. We do not guarantee that
transfers to or from us will be successful. If you transfer your number
away from us, the terms of this Agreement (e.g., Early Termination Fee,
etc.) still apply. If a transfer to Sprint is not successful, you will
be responsible for any discounts provided to you with the purchase of
your device. See our printed in-store materials or visit www.sprint.com
for additional important information on number transfers.
Payment
You must pay all charges by the due date on the invoice. Past
due amounts accrue late charges until paid at the rate of 5% per month
or at the highest rate allowed by law and may result in immediate
suspension of your account. If you agree to any
auto-payment option through banking or credit account, we may initiate
payment from the account for all amounts we invoice you without
additional authorization or notice. Based on your credit or payment
history, we may require certain forms of guaranteed payment as a
condition of maintaining Services. If we invoice you for amounts on
behalf of a third-party, payments received are first applied to amounts
due to us. You may be charged additional fees for certain methods of
payment and for payments denied by a financial institution. Acceptance
of payments (even if marked "paid in full") does not waive our right to
collect all amounts that you owe us.
Privacy
Return Period
Requires return of your complete, undamaged Sprint PCS Phone with the
original retailer's proof of purchase within 30 days. You must still
pay all charges based on actual usage (partial monthly service charges,
taxes and Sprint surcharges).
Roaming
You are roaming anytime your phone indicates that you are roaming.
Roaming coverage is only available with certain devices and, unless
included as part of your Services, will result in additional charges.
Roaming calls placed "manually" (through an operator or with a credit
card) will always incur separate and additional charges. Depending on
your phone settings, you may automatically roam if there is a gap or
interruption in coverage within the Sprint Nationwide PCS Network
coverage area and roaming coverage areas. See your phone guide for how
to adjust phone settings. Certain features and services may not be
available in roaming coverage areas (including PCS Vision, voicemail,
call waiting, call forwarding, etc.).
Stolen or Lost Phones
If your device is lost or stolen, please notify us immediately by calling 1-888-211-4PCS. You are responsible for all charges incurred before you notify us of the loss or theft. You agree to cooperate reasonably with us in investigating suspected unlawful or fraudulent use.
Taxes and Fees not Imposed by the Company
We invoice you for taxes, fees and other charges levied by or remitted
directly to federal, state, local or foreign governments including,
without limitation, sales, gross receipts, Universal Service, use, and
excise taxes. If you claim any tax exemption, you must provide us with
a valid tax-exempt document. Tax exemptions are not applied
retroactively.
