Dealing with Poor Customer Service

    Dealing with poor customer service can be one of the most frustrating experiences you will ever endure. Your patience will be tested constantly, from the agonizing hold times to the nauseating elevator music. Then you actually speak with a representative. She is smug and unhelpful, but you can talk to her omnipotent supervisor if you’d like.

    The supervisor simply re-states what the representative told you. When you ask to speak with someone else you are told there is no one else. So you hang up and call back hoping to get someone a little more sympathetic on the line. You go through the same song and dance having to explain your problem over and over because there are no records of your previous call (despite the representatives constantly typing while you talk).Finally you find your saint. She apologizes for all the trouble you’ve been through and the rude behavior of her fellow employees. She gives you the simple solution you’d been asking for this whole time and even throws in some company credit for the unnecessary hassle.

    With the problem solved you start to think, “Now this is the way a customer should be treated.” In a month the bill comes and you can’t believe your eyes. Same problem. You call back and ask for your saint. There is no one working there by that name. There is no record of your conversation or agreement. In fact, the company does not even offer that plan. Sorry. Better luck next time.