Customer Service
UCAN services
UCAN's Fraud Squad is currently offering a full range of service to our members and San Diego residents. At this time, the Fraud Squad can still assist you with a dispute with SDG&E, City of San Diego water department, and San Diego telecom companies. Feel free to fill out our online complaint form and we will contact you if we can assist with your issue.
Water Bill Self Help Directory
Did your water bill double or triple for no apparent reason? Are you suspicious that the City isn’t reading your meter? Want to know why your water bill remains the same even when you go on vacation? Read our Water Bill Self Help Directory to learn about your water bill and how to keep it as low as possible.
FREE! Fight high water rates with a protest your elected officials can't ignore!
Fed up with high water rates? SHOW CITY HALL that something is rotten at SPUD! Join us at City Hall on Monday, January 24 to express your outrage over our ridiculous water and sewer rates and a proposal to raise YOUR rates again! We are asking victims of SPUD, (the San Diego Public Utilities Department) to bring a signed potato to the hearings. And if you can't make it, we'll bring one for you! Just click on the rotten spud to "Sponsor a Spud" with your brief personal message.
Send us your San Diego Water Department Customer Service complaints!
In dealing with the San Diego Water Department’s Customer Service Representatives, have you been the victim of one of the following:
San Diego's Water Department has gone to the dogs with a new Water Complaint hotline.
On Thursday morning, UCAN will begin inserting 290,000 court-authorized solicitations for membership into City of San Diego water bills. The newly approved inserts are signed by UCAN's new Executive Director and provide a complaint hotline for City of San Diego Water Department. Full story.
Send Us Your Water Customer Service Complaints!
In dealing with the San Diego Water Department’s Customer Service Representatives, have you been the victim of one of the following:
Keep an eye out for double water bills
Don't be alarmed if you see a high number on your water bill this month. Due to an "internal error" inside the water department, some July bills were not sent out as scheduled. This was about the time they switched to the new billing system so I'm assuming they experienced some glitches.
The Water Department doesn't want to talk to you
There's no worse feeling than having a person hang up on you. Except, of course, having an automated message saying you can't talk to a person and then hanging up on you. And that's what you'll get if you call the City of San Diego water department.
How To Read Your City of San Diego Water Bill - Why is my bill so high?
With the most current round of UCAN's inserts in the City of San Diego water bills, our phones have been lighting up like the Christmas tree at Rockefeller Center. One thing we've noticed is that many people do not know how to read their water bill. The callers can definitely see how expensive their water bill is each month, but they don't know what each line item represents. We can help break though all the confusion, but we have to warn you that you can't unsee the horrors that are the Four Horsemen of the Water Bill.
Notice something missing? (we don't accept advertising)
UCAN is member supported and accepts no outside advertising.
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
