Verizon Wireless must want to be AT&T. Perhaps the two are preparing for a merger because there is little explanation as to why Verizon Wireless seems to copying every bad decision AT&T makes. Just like AT&T Verizon Wireless will soon eliminate its unlimited data plan replacing it with a profit friendly, consumer frustrating tiered data plan.
At the start and end of every flight passengers are encouraged to turn off their electronic devices until instructed that they are safe to use. A flight I was recently on said to wait 10 minutes.
Some passengers comply with the request others do not, some turn their devices to airplane mode, and others just stop using them for a period of time. But is it safe?
On June 9, 2011, the California Public Utilities Commission (CPUC) voted 3-2 to open an Investigation into the proposed merger of AT&T and T-Mobile. The three votes in favor of opening the investigation were also (not coincidentally) the three newest Commissioners appointed by Governor Brown.
New Media Rights and UCAN urged the CPUC to open an investigation in a letter responding to AT&T’s advice letter notifying the CPUC of it’s intent to merge assets. As the CPUC has heeded that request, UCAN will participate in the CPUC Investigation along with New Media Rights and the Privacy Rights Clearinghouse. This will be our next step in opposing the merger, the organizations have already jointly filed a Petition to Deny the merger with the FCC.
T-Mobile announced today that it is moving from from an unlimited data plan to a tiered data plan. This isn’t a drastic change from its current data plan offering, but it does change the game a bit. Is this change what consumers want or is it what the industry wants?
A colleague of mine was looking for a cheap way to make international calls. While browsing the all knowing collective knowledge resource known as the Google, he stumbled across PennyTalk’s website. Some of our members have been using PennyTalk for a while and generally have good experiences with it. But what caught our eye wasn’t just its international long distance calling service, but its mobile applications.
Date of Filing/Decision
Date of Filing/Decision
Read UCAN Comments filed in the FCC Bill Shock Proceeding
Complaints and Questions
UCAN, the Utility Consumers’ Action Network announced that it has named Kim Malcolm as its new Executive Director. Malcolm is a former Chief of Staff and Administrative Law Judge at the California Public Utilities Commission, and the former executive director of the prestigious Community Energy Services Corporation. MORE
One of the greatest things about this country is the availability of choice. Want a breakfast cereal? You can choose from a multitude at your local grocery store. A loaf of bread? White or wheat no longer cut it--now, the more grains you have the better. 5? 10? 15? The grain sky is the limit. The ability for consumers to choose can be a good thing as long as there is actual choice. However, when we look at certain consumer areas--cell phone providers, for example--the actual ability to choose a specific provider is a limited one. The culprit? The early termination fee.
The Federal Trade Commission (“FTC”) is hosting a Forum on May 11, 2011 to examine how government, business, and consumer protection organizations can work together to prevent consumers from receiving unauthorized third-party charges on their phone bills. This practice is known as cramming.
At UCAN, our job is to make sure your utilities never overbill you, even if it’s only a few pennies. Today we found out that Sprint may be putting 250 of those pennies into question.
Verizon Wireless and the FCC have entered into a consent decree, the lawsuit equivalent of a settlement agreement over its improper billing of data use charges going all the way back to November 2007. Verizon Wireless anticipates refunding more than $52.8 million to consumers and will make a volunteer contribution of $25 million dollars to the FCC.
Verizon Wireless finally stops blaming consumers for their error and begins crediting consumers for $1.99 data charge
Verizon Wireless finally admits it is software error causing $1.99 data charge not consumers accidently connecting. Verizon Wireless will be crediting consumers for the unauthorized charge. Some are estimating that Verizon Wireless will paying back nearly $90 million to consumers.
Is the PUC really doing its job? A large number of informed observers both within and outside the Commission think not. To see how a regulatory agency has lost its way, read the September 26th San Jose Mercury News front page story below.
Android phones currently lack Bluetooth voice dialing and any other 100% hands free dialing and some consumers are not being fully informed when they ask about such abilities.
Everyday it seems like wireless carriers are introducing new pieces of equipment to use. The latest and greatest makes that smartphone you purchased months ago seem obsolete. When you are ready to replace that current smartphone here are the 10 easy steps you need to take.
A list of wireless phone service activation fees.
There is a lot of talk about the potential for viruses and malware infecting smartphones, but is antivirus software the answer?
A list of the current ETF fees.