About UCAN
Since 1983,UCAN has vigorously protected San Diego County residents and small businesses from unjustified rate increases and other adverse policies and practices proposed by utility companies providing such essential services as energy, water, telecommunications, and television/broadband. We focus on the rates and services of San Diego Gas & Electric Company (SDG&E), the City of San Diego Water Department (and other San Diego County water departments), cell phone carriers and cable companies (Cox Communications, Spectrum, AT&T and DirecTV). UCAN also offers valuable personal service to individual customers to help them resolve service and billing issues with utility and other service providers.
Our primary work is through our advocacy for ratepayers at the California Public Utilities Commission (CPUC) which has the statewide responsibility for assuring that California utility customers have safe, reliable utility service at reasonable rates.
Because of the successful work of Intervenors, like UCAN, residents and small businesses have benefitted from lowered proposed rate increases and thereby saved consumers hundreds of millions of dollars every single year. In addition, we have effectively strengthened safety enforcement, protected and ensured access to services for disadvantaged communities, and achieved improved environmental standards.
Since its inception more than 35 years ago, UCAN has saved San Diego ratepayers and consumers over half-a-billion dollars!
As a non-profit organization, we are extremely grateful to the thousands of San Diego customers who have supported UCAN by becoming members through their tax-deductible contributions.
A Voice for San Diego Utility Consumers
Educate
Our goal is to disseminate information to our members and the public at larger through newsletters, emails and our website.
Represent
Our customer education and advocacy project, UCAN, We Can!, assists utility consumers who contact us regarding concerns or disputes by providing free consumer education, mediation, advocacy, and other assistance.
Advocate
We are challenging aspects of SDG&E’s 1.905 billion dollar General Rate Case request and we have filed complaints such as one against TelePacific for billing customers who were victimized by toll fraud yet still billed by TelePacific despite being promised “24 hour toll fraud protection.”
